Dear Mr. Guthrie, (managing broker)
I recently received a survey from you asking for our feedback on the services provided by your firm during a recent real estate acquisition at Wintergreen Resort. I am enclosing the completed survey, but I also wanted to write a few additional comments about the agent we worked with -Steve Marianella.
It is difficult to describe how impressed we were with Steve, his expertise and his commitment to helping us find the right property and the right price. Suffice to say that Steve invested a considerable amount of time working with us to look at dozens of Wintergreen properties, and he worked with us in assessing which properties were right for us. Steve obviously knows his business, but more than that, he obviously cares about his clients and that means a great deal to us.
In completing your survey I checked "Excellent" on every category that applied to Steve, but that did not seem sufficient to let you know how much we enjoyed working with him. If I am involved in another real estate transaction, or if I know anyone who is, I would strongly recommend that they contact Steve. I know he will do a good job for them, as he did for us.
Very Truly Yours William T. Bolling Lt. Governor, Virginia ___________________________________________________
Michael Guthrie Managing Broker Roy Wheeler Realty Co. 1100 Dryden Lane Charlottesville,VA 22903
Dear Mr. Guthrie,
It was indeed a pleasure to work with Steve Marianella ,our realtor with Wintergreen Premier Properties from March to June 2013. His professionalism, expertise, advise and support were central in our effort to locate and purchase the right property for our second home.
Coordinating his schedule to always match our opportunities to visit, Steve provided ample time for us to thoroughly explore each potential property and answer all our questions. Requests for specifics regarding tax issues, sales data, conveyances, plats and other details were always answered in a timely fashion. His research on available or potentially available properties was thorough and congruent with our desires.
Most importantly, Steve demonstrated exceptional patience as we deliberated on pro's and con's for the final two or three properties. There was never a time when we felt pressured to make a decision without ensuring we had all the facts and details relevant to a specific property. During the process, we noted that Steve had an excellent rapport with agents representing selling clients.
Once we signed the contract, Steve worked diligently to ensure the road to closing was a smooth one. He was particularly diligent in following up on the details and time line required for closing to ensure that it was accomplished on time.
Over the course of a military career including numerous relocations and the purchase and sale of many properties, we had the opportunity to work with a number of realtors. Steve is certainly one of the finest, most competent, and professional with whom we have had the pleasure to work. We consider him a good friend and would recommend him unequivocally.
Ernest L. Morris,Jr
Captain, USN (ret)
As we are becoming more settled in our new home in the mountains of Wintergreen, we would like to thank you for all that you did to help us to find such a wonderful mountain retreat for our family. Since our closing in November, we have had the opportunity to gather there several times, and already Wintergreen has become a place of happy family memories.
For those who might be considering a purchase of property in Wintergreen, we are pleased to recommend you as an excellent Realtor. Your knowledge of the real estate properties and history of Wintergreen was such a benefit to us, as we began the search for a vacation home. We were impressed by your integrity in how you represented as property buyers. Your frequent contacts with progress reports and your guidance of the contract negotiations and home inspection updates were so helpful to us living several hours away from the area. Your willingness to adapt your schedule to meet ours, several times was so greatly appreciated. Since our closing, your continued help with referrals and resource suggestions has been such an exceptional help, above and beyond what we could have expected.
Your assistance and expertise helped us so much as we made this important investment. We would gladly recommend you to our friends as well. Thank you.
Dr. and Mrs. Dennis and Shirley O’Donnell
June 12, 2010 To: Mr. Michael Guthrie Ceo/Managing Broker - Wintergreen Resort Premier Properties
I received your letter asking for feedback about how we were represented by your agent Steve Marianella regarding the prchase on Devils Knob Loop. the form is in the mail to you with a check mark indicating Excellent by every question and in addition I wish to include these comments. I will start off by thanking Steve for his willingness to listen and his no hassle style of doing business which took the hassle out of locating the property that best met our preferences. Until dealing with Steve, we regretted having to deal with prior agents who quite frankly annoyed us and only seemed concerned with wanting to make a sale without due regards for providing the information we requested or focusing on what we were looking for. After searching on and off for Wintergreen properties and abandoning our plans to acquire a property, it did not take long to realize we were finally dealing with someone we were comfortable with who knows the Wintergreen Resort in detail.
From the moment we walked through the door at the home that we knew we were searching for, followed by the negotiating process which took a while to iron out, there was not a moment of discomfort dealing with Steve. From beginning to closing our agent communicated quite well and we never doubted he was looking out for our best interests. Every question was taken seriously and answered to our satisfaction. We wound up with the right home at a great price. Steve earned every bit of his commission.
Since closing, we have referred friends to the only agent on the mountain that I feel comfortable about recommending to friends. Thank you Steve!
James "turbo" Cohen Managing Partner, Motorbyte VP Clark-Whitehill Ent.